Privacy Policy

This Privacy Policy explains how Maven Homes LLC collects, uses, and protects information when you visit our website, contact us, or work with us on a construction or renovation project. We keep this policy in plain language so you can understand exactly how your information is handled.

1. Who We Are

Maven Homes LLC ("Maven Homes," "we," "us," or "our") is a residential construction and renovation company based in Baltimore, Maryland, serving the greater DC–Maryland–Virginia area. This policy applies to information we collect through our website at https://www.mavenhomespro.com, through our contact and inquiry forms, and through the communications we exchange with clients, consultants, subcontractors, vendors, and project stakeholders.

2. Information We Collect

We collect only the information we reasonably need to respond to inquiries and deliver our services. Depending on how you interact with us, this may include:

• Contact details — your name, email address, and telephone or mobile number.
• Project information — property address, project type, estimated budget, scope of work, timeline, and other details you choose to share about your project.
• Communications — messages you send us through our website form, email, phone, or text, and our responses.
• Documents — files or documents you or a project stakeholder submit to us in connection with a project.
• Basic website information — standard technical information such as your device and browser type collected by our hosting and analytics providers to keep the site secure and working properly.

We do not knowingly collect more information than is necessary, and we do not require you to provide sensitive personal information to receive a consultation.

3. How We Use Information

We use the information we collect to:

• respond to your inquiries and requests;
• provide construction, renovation, and related services;
• communicate with clients and project stakeholders about active work;
• coordinate projects, schedule meetings and inspections, and send reminders;
• request or exchange documents needed for a project;
• maintain operational and business records; and
• comply with applicable legal, tax, licensing, and regulatory requirements.

4. SMS / Mobile Information

If you provide your mobile number and opt in to text messages, we treat that consent as specific to Maven Homes. We do not make your opt-in data available to unrelated companies for their marketing.

5. SMS Communications

With your consent, Maven Homes may send you operational text messages related to your project and our services, such as:

• site meeting confirmations;
• inspection reminders;
• scheduling and appointment updates;
• project coordination messages;
• document requests;
• client service updates; and
• consultant, subcontractor, and vendor follow-ups.

Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out of text messages, or reply HELP for assistance. Consent to receive text messages is not a condition of purchasing any Maven Homes service.

6. How We Share Information

We do not sell your personal information. We may share information only in these limited situations:

• Service providers — trusted vendors who help us operate, such as our website host, form and email providers, and messaging platform, acting on our behalf and under appropriate use limitations;
• Project delivery — with consultants, subcontractors, or vendors as reasonably needed to coordinate and perform your project; and
• Legal obligations — when required by law, regulation, legal process, or to protect the rights, property, or safety of Maven Homes, our clients, or others.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect the information we hold. No method of transmission over the Internet or method of electronic storage is completely secure, however, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide our services, maintain business records, and meet legal, tax, and regulatory obligations. When information is no longer needed, we take reasonable steps to dispose of it securely.

9. Your Choices & Communication Preferences

You can manage how we communicate with you at any time:

• Text messages — reply STOP to opt out or HELP for assistance.
• Email — contact us to update your preferences or ask us to stop non-essential emails.
• Requests — you may ask us to access, correct, or delete personal information we hold about you, subject to applicable law and our recordkeeping obligations.

To make any of these requests, use the contact details in Section 12.

10. Children's Privacy

Our website and services are intended for adults and are directed to homeowners, property owners, and business stakeholders. They are not directed to children, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: